Notifications Inbox

We’ve introduced the Notifications Inbox to bring important case and constituent updates into one place.

It gives your team a single stream of activity to review, making it easier to see what has changed, identify what needs attention, and stay on top of follow-up work. The result is better visibility across the team and less risk of missing important updates.

Fixes and improvements

• We make some Improvements to the performance and speed of the Cases pages, helping lists load faster and feel more responsive during day-to-day casework.
• We made some updates to the AI prompts, so that it's easier to set consistent prompts to generate emails with.
• Renamed SLA to "Due date" to make deadlines clearer and easier to understand at a glance.
• Fixed an issue where due date-related indicators could still appear on closed cases, where they no longer apply.
• We made some usability improvements to the Email Signature Editor.