Importer Tools

We’ve introduced new importer tools in ParlyReply, making it easier to bring constituents and labels into your workspace from CSV files.

The new import flow gives teams a clearer setup path with column mapping, validation before import, and better handling for duplicate records so bulk data setup is easier to review and control.

Other fixes and improvements

• Improved case move handling so moving a case to a different constituent now works more reliably and keeps related case updates more consistent.
• Fixed case creation notifications so assigned cases now notify the right teammate more reliably.
• Improved case lists so filters stay in sync more reliably and loading states no longer briefly show an empty list message.
• Fixed inbox drafting so attachments are included properly, failed sends keep the draft open, and saved drafts retain the right case and reply context.
• Improved constituent pages with clearer empty states, better error handling, and more reliable loading if your session runs out.
• Simplified member invites so teams can now invite colleagues using just an email address.