Contacts

Contacts are now available in ParlyReply, giving teams a clearer way to keep track of the people and organisations behind their casework.

Each contact now has a dedicated record where your team can keep core details and useful background in one place.

This makes drafting emails much easier, because your team can find the right person faster and work from the right context straight away.

Other fixes and improvements

• Fixed a bug with the AI Prompt page, which meant prompts were not creating or saving properly.
• Fixed email drafts so they no longer save as duplicate sent items. Email replies can now also be saved properly as drafts while keeping the original email context.
• Fixed the insert-original-message line in the email composer so replies are formatted more cleanly.
• Fixed sender details in email drafting, so the send-from address and label are no longer stuck on the test office.
• Fixed a bug where creating a case could fail.
• Fixed a bug that could stop documents uploading to cases.
• Fixed an issue where case status icons could appear empty in search results.
• Fixed the label last applied timestamp so it reflects when the label was actually applied, rather than when the case was last updated.
• Improved toast messages so they are clearer and better formatted.